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    In this blog post, we’ll cover some of the possible causes that could lead to unity single mailbox connection troubleshooting and then suggest some potential fixes that you can try to resolve the issue.

    Presentation

    unity connection single inbox troubleshooting

    This document describes how to troubleshoot Unified Messaging and Unified Messaging services. Cisco Unity Connection 8.5 and later includes a single mailbox (SIB), which may be unified referred to as Unified Messaging. Prior to 8.5, Unity Connection had the ability to receive and forward individual voice mail messages to external email addresses.

    Background

    Requirements

  • Cisco Unity Connection
  • Exchange 2003/2007/2010

  • Microsoft
  • ViewMail for Microsoft Outlook (VMO)
  • Active directory
  • Used Components

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  • Step 2: Follow the on-screen instructions to run a scan
  • Step 3: Restart your computer and wait for it to finish running the scan, then follow the on-screen instructions again to remove any viruses found by scanning your computer with ASR Pro

  • The information in this document is based on the following software and hardware versions:

  • Unity Connection version 8.5 and later
  • or

  • Microsoft Exchange 2003/2007/2010
  • WMO
  • The information in this document was created by platforms in a specific lab. All devices used by the help in this document were loaded with a simplified configuration (default). If your network is really active, killMake sure you are aware of the potential impact of everyone’s commands.

    General Information

    unity connection single inbox troubleshooting

    SIB, a unified messaging feature in Cisco Unity Release Port 8.5, synchronizes mail messages by voice across an Exchange connection and mailboxes. When a site visitor is enabled for SIB, all voice messages sent from Connection about a user, including those handled by the Cisco Unity VMO connection, are automatically stored first in Connection and can be immediately replicated to the user’s Exchange mailbox. In addition, business day status (for example, from unread to read), subject line conversions, and priority changes are replicated from the Exchange connection and vice versa. The Message Waiting Indicator (MWI) is disabled when a message is displayed on the phone or through an email client.

    SIB Settings

    For more information on configuring the SIB, see Cisco Unity Connection 8.5 and later and Exchange for Unified Tasks Configuration Lists.

    These two main sections must be configured for SIB in Unity Connection:

  • Unified C ServiceMessaging systems
    The Unified Messaging service can be configured a little further to find local Exchange servers in the community. It can also be configured to actually connect to a single Exchange site. In this case, configure each Unified Messaging service for the Exchange hosts of user mailboxes. For final configuration, go to CUC Administration Unified Messaging > UM Online Service > Add New.
  • UM account
    A UM account must be created for each user. In this configuration, the Unified Messaging service must be selected to point to all Exchange servers that host the operator’s mailbox. For the installation instructions, navigate to CUC Administration> Users> Select User> Edit> Unified Email Accounts> Add New.

    Note. You can also use the bulk management tool to bulk add UM accounts for any user.ovator.

  • Troubleshooting

    This topic is helpful for troubleshooting UM services and UM accounts.

    Unified Messaging Service Problems

    If you selected “Specify Unified Exchange Server” instead of “Search for Exchange Servers” in the “Mail Service” section, the verification was successful. If “Find Exchange Servers” is selected, clicking on the test link on the page will display the full error:

    Browsing the network could not find a domain controller showing DNS.
    Browsing the network could not find an Exchange 2003 server.
    The connection will definitely not be able to accommodate exchange 2003 subscribers.

    The following are common examples of Tomcat One logs (set microtrace specific CsExMbxLocator, level 10-13):

    CsExMbxLocator,13,AutoDiscoverURLS not found in cache
    CsExMbxLocator,13,[CsExMbxLocator/CsExMbxLocator.Run cpp:331]:
    query for: dns _ldap._tcp.dc._msdcs.xxx.xxx< br >CsExMbxLocator,13,[CsExMbxLocator/CCsDNSResolver. cpp:168] query:
    DNS for _ldap._tcp.dc._msdcs.xxx.xxx query type 33
    CsExMbxLocator,13,[CsExMbxLocator/CCsDNSResolver.Returned cpp:186]
    DNS response length -1
    CsExMbxLocator,10,[CsExMbxLocator/CCsDNSResolver on.cpp:190]
    finished getting DNS results associated with On _ldap._tcp.dc._msdcs.xxx .xxx question 33 of type
    CsExMbxLocator , 11,[ CsExMbxLocator/CsExMbxLocator.cpp:359]:
    DNS query for: _ldap._tcp.dc._msdcs.xxx.xxx returned no results
    CsExMbxLocator,13 ,[ CsExMbxLocator/CsExMbxLocator.cpp:192 ] error: when DNS discovery of a domain controller via.
    CsExMbxLocator,13,[CsExMbxLocator/CsExMbxLocator.cpp:192]
    button test result: error when discovery of a high performance Exchange 2003 server.

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